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Nsight takes pride in delivering exceptional customer service. Your requests are answered by knowledgeable employees living in your community, not someone out of the area or country.
Local and well-trained telecommunications support professionals can take your call at 920.617.7050 during regular business hours, Monday to Friday, 8 a.m. to 8 p.m. and Saturday, 9 a.m. to 3 p.m. We provide coverage for troubles 24 hours a day/7 days a week. If our office staff is not available, our answering service will be happy to page a technician for you.SmartHub Online E-bill Resources
- Basic FAQBasic FAQ
1. I have no dial tone or hear static over the dial tone. How do you determine where the problem is? Locate the Telephone Network Interface on the outside of your home, usually located next to the power meter. Use a screwdriver to open the interface. You will find a phone jack inside, unplug the cord that is currently plugged into the phone jack. Using a corded telephone plug it into this phone jack. If you do not have dial tone or you hear the static while plugged into the interface then you should notify Nsight that you have no dial tone at the interface or noise at the interface. If you do not have any problems with the dial tone at the interface then that would mean there is a problem with some wiring or a phone in the house.
2. I have no Internet. What do I do? Do you have multiple computers? If yes, check the other computer to see if the internet is working. If it is working then you have a problem with your computer. I would try to restart the computer and if you still can't get online you should give a call to Nsight at 826-2500. If the other computer also cannot get online, then locate your modem and power it off for at least 1 minute. The modem is a device that brings in the internet service over the phone line and is usually located near one of the computers.
3. There is a problem with the telephone wiring or possibly a phone in my house. What do I do? First start by unplugging all devices (phones, fax machines and modems) from the phone jack. Check each phone jack with a corded telephone to see if you still have the problem. This should narrow down the problem. If all phone jacks work properly (you have dial tone or there is no static) then one of your devices (phone, fax or modem) is causing the problem. Plug in each device one at a time to find which one is causing the trouble.
4. What if I have only one computer and I can't get online? You would then want to locate the modem and power it off for 1 minute. When you power it back on, it will take a couple of minutes for the modem to reconnect. After powering off the modem and you still can't get online then try restarting your computer. If that doesn't help please give Nsight a call at 826-2500.
5. What is Aspect Ratio? An aspect ratio is the ratio of the width to the height of the TV screen. The aspect ratios differ because the television industry manufactures both standard-screen and wide-screen HDTVs to appeal to consumer viewing preferences.
6. What is Digital Television? Digital television (DTV) is a huge leap forward in the television technology compared to analog television that has been widely available since the 1940s. DTV is delivered and displayed using digital encoding similar to the way a PC operates. By using digital technology, there is no variation in picture and sound quality from the origination point until it is displayed on your television. You always receive a high-quality picture without the wavy lines or static you might sometimes get from a weak analog signal. Some service providers offer on-screen channel information, and other various guide data. Another feature of digital television is digital surround using Dolbyâ�¢ Digital technology, which is the same technology used to produce the sound you hear in movie theaters.
7. What is High-Definition Television? High-definition television (HDTV) is a completely new way to send and receive television broadcast signals. HDTV images are made up of pixels that are much smaller and closer together than those used in standard analog television, and there are millions of them. Thus, HDTV can display five to six times the detail of analog television to deliver picture quality that is much more realistic, dimensional, and precise. SDTV programs can be viewed on an HDTV.
8. What is Standard-Definition Television? Standard-definition television (SDTV) is basic digital television programming delivered by your service provider. Typically, the SDTV screen is the same, nearly square shape as an analog television screen. Digital images on an SDTV set are crisp and clear – noticeably than on a standard analog television set using an antenna to receive over-the-air signals.
9. What is the Difference Between a Standard-Screen and a Wide-Screen HDTV? The type of screen your HDTV has (wide-screen or standard-screen) determines how the receiver displays programs on the screen. The picture format for an HDTV is a combination of aspect ratio and screen resolution and is different for standard-screen and wide-screen HDTVs.
10. What is the Screen Resolution? The screen resolution indicates the amount of detail that the picture displays. Resolution is identified by the number of display lines on the screen. The techniques that an HDTV uses to "paint"the picture on the screen are referred to as progressive and interlaced. With the progressive scanning method, the lines are drawn on the screen one at a time in a sequential order. Progressive scanning results in a more detailed image on the screen and is also less susceptible to the flicker commonly associated with interlaced scanning. The interlaced method involves refreshing pixels in alternation – first the odd lines and then the even lines. A standard-screen has a 4x3 aspect ratio. The screen is 4 units wide for every 3 units tall. A wide-screen HDTV is one-third wider than a standard-screen HDTV. The Screen is 16 units wide for every 9 units tall.
11. Why Are Some HDTVs 4:3 Aspect Ratio and Others 16:9? The aspect ratios differ because television manufacturers build both standard-screen and wide-screen HDTVs to appeal to consumer viewing preferences. The two aspect ratios are as follows: On wide-screen (16:9) HDTVs, the programming is displayed on the full screen. On standard-screen (4:3) HDTVs, the programming is displayed in letterbox format in the middle of the screen. There are bars surrounding the picture.
12. Why Aren't All the Shows I Watch in High-Definition? A high-definition program must originate in HD format and be broadcast in HD format. Having an HDTV system does not mean that everything you watch will be viewed in high-definition. Getting the signal from a digital source also does not mean it is high-definition.
- TV Trouble ShootingTV Trouble Shooting
Troubleshooting for HDTV
My TV has no picture.
1. Check ALL of your cable connections on the back of the TV and the Set-Top Box. Make sure that they are all seated properly.
2. Make sure that your TV is set to the right channel. Try pressing the "AV" button on the remote until you get to the correct input. Coaxial is usually 3 or 4 Composite is usually Video-1, Video-2, etc.
3. If you have multiple TVs connected to Nsight Digital Television, check the rest of the TVs to see if it's just one TV that is affected. If it's just one, try unplugging the power from the Set-Top box and waiting 15 seconds. Then plug it back in.
4. If ALL of your TVs are not showing anything, locate the router and turn it off for 15 seconds and then turn it back on. WARNING: If you have High Speed Internet, this will reset your connection as well!
5. Verify that the power to your TV is turned on.
6. If the TV or Set Top Box is plugged into a wall switch, verify that the switch is in the ON position.
7. If your system includes a VCR, DVD recorder, or stereo, verify that you have properly connected the device to the Set Top Box.
My remote is not working at all or not working correctly.
1. Batteries. More often than not the batteries are the problem with a remote that is not responding, check to make sure that the batteries are fresh and put in correctly. The standard Nsight Remote takes 2 AA batteries. The black universal remote takes 2 AA Batteries.
2. Your remote may be in the wrong mode. (STB & TV) To control the Set Top Box, make sure that you press "STB". To control the TV (Turn OFF/ON), make sure that you press "TV".
3. Something could be blocking the way. Make sure that you are pointing the remote directly at the Set Top Box or TV, and that there is nothing blocking this path.
My program guide is not showing all of the channels
1. Try pressing the "Guide" button until you see the "All" tab at the top of the channel guide. This is changing your view of channels to display all of the channels instead of the channels on a favorites list or just the subscribed channels.
No Color or Incorrect Color
1. Verify that the current TV program is broadcast in color.
2. Adjust the TV color controls.
3. If you are using a component video connection (PrPbY - Red, Blue, and Green connections) check that all connectors are completely and properly plugged into the Set Top Box and TV.
4. If you are using a component video connection (PrPbY - Red, Blue, and Green connections) and your HDTV has only RGB or RGB-HV connectors, you must use an adapter. You can obtain the adaptor through an electronic parts retailer.
1. If your setup includes a VCR, DVD recorder, or stereo, verify that you have properly connected the device to the set top box.
2. Verify that the volume is turned up.
3. Verify that the mute function is not on.
4. Verify the proper input selection to the home theater receiver or TV.
5. If you are using coaxial cable to connect to your TV, verify that the TV is tuned to the correct channel.
- Whole Home DVR – User Guide
- Update to TV Channel Guide
- TV Remote HelpTV Remote Help
Nsight Residential TV—TV Remote Control Guide gets you where you want to go.
The clarity of digital TV, accessible at your fingertips.
Nsight Digital TV is only available in select areas. Contact a friendly Nsight sales representative for complete details or call 920.826.5215 today.
- Wi-Fi Tips
- Lifeline Information
- How to - calling featuresHow to use calling features
Automatic Callback - Automatically redials a busy station and rings your line when the line is available. To use: After dialing a number and receiving a busy tone, hang up. Lift handset and press * 66; wait for the announcement that says, "the system will monitor the line for 30 minutes, etc." You don't have to listen to the whole announcement before hanging up. Your phone will check the number for up to 30 minutes. A distinctive ring will alert you when the line becomes available. To cancel: Lift handset and press *86. Wait for confirmation tone and then hang up.
Automatic Recall - Allows you to automatically dial the last number that called you. To use: Lift handset and press *69. The calling number will be announced, and you will be asked to press 1 if you wish to call the number back. Press 1. To remove if the line is busy: Lift handset and press *89. Wait for confirmation tone and then hang up.
Call Waiting - Allows you to receive a call while you are on the phone. To use: When you are on your phone, a special tone tells you a second call is waiting. To answer the call, press your switch hook. This puts the first caller on hold and connects you to the second caller. To alternate between callers, press and quickly release the switch hook.
Cancel Call Waiting - Allows you to prevent a call from interrupting you while you are on the phone. To activate, press *70 and then dial the number you wish to call. This feature is deactivated when you hang up from your call.
Call Forward - Allows you to forward your phone number to another phone number. To use: Lift handset; press *72 and listen for dial tone. Dial the number to which you want your calls forwarded. When the call is answered, your call forward is in effect. If there is no answer or you receive a busy signal, hang up and repeat within two minutes. Wait for a confirmation tone and then hang up. To remove: Lift handset; press *73, wait for confirmation tone and then hang up.
Call Forward - No Answer - Allows you to forward your calls to another number after two to nine rings. To use: Lift handset. Press *92, wait for dial tone and then dial the number of rings (minimum two) you want before the call is transferred. Dial the number to which you wish to forward your calls, wait for an answer and then hang up. If there is no answer or line is busy, repeat the above within two minutes, wait for confirmation tone and then hang up. To remove: Lift handset and press *93, wait for confirmation tone and then hang up.
Call Forward Busy - Forwards your calls to another number if your line is busy. To use: Lift handset and press *90 and then the number you wish to forward your calls to. When phone is answered, your call forward busy is in effect. If call is not answered or you receive a busy, repeat the above within two minutes, wait for confirmation tone and then hang up. To remove: Lift handset and press *91, wait for confirmation tone and then hang up.
Call Forward Remote Access - Allows you to turn on, turn off or change your call forward settings. Call Forward Access Numbers start with 822, 865 or 869 depending on the subscriber's area and then 9998. To use: Lift handset and dial 822-9998, listen for special dial tone. Dial your seven-digit phone number and four-digit PIN number you received from Northeast Telephone and listen for special dial tone. Proceed with one or the three call forward features: Call Forward, Call Forward No Answer or Call Forward Busy.
Caller ID Name/Number - Allows you to see the name and number of calling party before you answer. To use: When you receive a call, wait until your telephone completes the first ringing signal. The telephone name and number of the person calling will automatically appear on your display screen.
Call Waiting ID - Allows you to see the name and number of the person calling you even when you are already on the phone.
3-Way Calling - Allows you to talk to two other people at the same time. To use: With the first caller on the line, press and quickly release switch hook. You will hear a break in dial tone and then dial tone. Then, dial the number of the person you want to join your phone call. After the third party answers, press and then quickly release switch hook. You are now talking with both parties. Pressing the switch hook a third time will disconnect the third party.
Distinctive Ringing - Allows you to make a list of special callers by using a special ring to announce calls from any of the numbers designated. To use: Lift handset and press *61. Listen for announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many numbers are currently stored in your list. Follow the voice instructions and dial three to turn the feature on or off. Follow voice instructions on how to add up to 31 phone numbers on your VIP list.
Selective Call Acceptance - Allows you to program your phone to accept calls only from a list of people you choose. When the service is turned on, your phone will only accept calls from those in your list. All other callers will hear an announcement that says you're not accepting calls at this time. To use: Lift handset and press *64. Listen for announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many numbers are currently stored in your acceptance list. Follow the voice instructions to turn the feature on/off, to hear your list of numbers or to add or remove numbers from your list.
Selective Call Forwarding - Allows you to forward only calls from a special list of numbers to another number. To use: Lift handset and press *63. Listen for announcement telling you whether the feature is currently on or off. Follow the voice instructions to turn the feature on/off, to hear phone numbers on your list, to add or delete numbers from your list and to set up the forward-to number.
Selective Call Rejection - Allows you to program your phone to reject calls from any number you place in your rejection list. When feature is activated, any callers in this list will hear an announcement that you are not accepting calls at this time. All other calls will ring through as usual. To use: Lift handset and press *60. Listen for announcement telling you whether the feature is currently on or off and how many numbers are currently stored in your rejection list, how to add/delete numbers to your list.
Speed Calling Short - Allows you to preprogram up to eight numbers in a speed-calling list. To program: Lift handset and press *74, then listen for dial tone. Dial a one digit code (2-9) where you want the number stored. Dial the number you want stored. Press the # key and listen for confirmation tone. To use: Lift handset; dial one-digit speed code, then press the # key. Speed Calling Long - This feature allows you to preprogram up to 30 numbers that you frequently call in a speed-calling list. 20-49. To program: Lift handset and press *75, then listen for second dial tone. Dial the two-digit speed code (20-49) where you want the number stored and then dial the number, press # and wait for confirmation tone. To use: Lift handset; dial two-digit speed code and then press the # key.
Telemarketer Call Screening - Calls that are delivered as "unknown" or "out of the area" are first intercepted by this service before your phone rings. An announcement instructs telemarketers to hang up and add your number to their Do Not Call List. Other callers are asked to dial 1 or to stay on the line to be connected. Warm Line - Allows your phone to automatically dial a number you have selected if your telephone is off the hook for more than 30 seconds without making a call. To use: Customer needs to give us the number they want the phone to dial. We set it up in our switch.
Do Not Disturb With Override Code - This feature allows you to block incoming calls from ringing during a specified period of time. If the user desires, he/she can provide a four-digit override code to specific callers to allow them to connect. To use: Dial the administration number provided by Northeast Telephone Co. The service will verify that the service is on or off. Press 1 to turn on or off, press 0 to continue. To check or change the start of your quiet time, press 1 and follow instructions. To check or change the end of your quiet time, press 2 and follow instructions. To check or change your override code, press 3. The system will tell you what your override code is and give you the option to change (press 1) or to continue (press 0).
Wake-Up Service - Allows the user to schedule up to two wake up calls at any time within the next 24 hours. The (IVR) interactive voice response system allows user-friendly scheduling. To program this feature: Dial the administration number NXX-0333 provided by Northeast Telephone Co. To schedule a wake-up call, press 1 and follow the IVR instructions. To delete a wake-up call, press 2, then follow the IVR instructions. To check any wake-up calls scheduled for your phone, press 3 and then follow the IVR instructions. You will receive a call at the scheduled time and an automated voice will say, "Hello, this is your wake-up call service" two times. If there is no answer or your phone is busy, then a log will be entered in the Default Error Log and the service will try to call back in five minutes. It will make three attempts in five-minute intervals. (NXX equals your exchange area - 822, 865, 869, 899)
Multi-ring - Allows you to have up to three other phone numbers to ring, when someone dials your main number. To access your Multi-ring features: Dial 822, 865, 869 -9998 (you will hear ringing and then dial tone). Dial your phone number and the last four digits of your phone number. When you hear dial tone, press *62. You will now hear instructions on how to turn on your service (press 3) and how to add/delete numbers to your service. Once you learn the prompts for adding/deleting numbers and turning your service on/off, you don't have to wait for instructions.
Note: When adding cellular numbers be sure to include area code
Toll Denial - This service allows you to block long distance calls from being made from your telephone. This is a free feature.
900 Blocking - This service blocks 900 calls from being made from your telephone. This is a free feature.
Unpublished Number - Your phone number is not published in telephone directory or in directory assistance Unlisted Number - Your phone number is not published in telephone directory, but it is listed in directory assistance.
ECC Detailed Billing Option - For $0.50 per month, you can receive a billing statement that shows the detail for every ECC call you make. For no charge, we offer a bulk billing statement that provides a summary of your ECC Calls for a month.
- How to - connect/disconnect your phoneHow to - connect/disconnect your phone
How to connect and disconnect your telephones.
Warning: Customers with pacemakers should not connect or disconnect telephones. Telephones have voltage ranging from 48 VDC to 105 VAC. To avoid electrical shock, use insulated tools and protective clothing. Do not touch grounded objects or appliances while working on telephone equipment.
Connecting Desk Telephones: Desk telephones may be connected to modular jacks. Simply match the plug at the end of the telephone cord and insert.
Disconnecting Desk Telephones: Simply squeeze the clip on the plug and pull out of the jack.
Connecting Wall Telephones: Simply match the holes in the back of the telephone with the rivets on the wall mounting. Push the telephone lightly against the mounting while sliding it down into place.
Disconnecting Wall Telephones: Gently slide the telephone up to lift it off the rivets. Pull the telephone away from the wall mount.
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