Internet Troubleshooting

At Nsight, we want to ensure you have the best experience with our home internet. Our internet troubleshooting guide will help you get online, stat.

Q&A: Why Isn’t My Internet Working?

What do I do?

Do you have multiple computers? If yes, check the other computer to see if the internet is working. If it is working, then you have a problem with your computer. Restart the computer, and if you still can’t get online, please call Nsight at 920-617-7050.

If the other computer also cannot get online, locate your modem and power it off for at least one minute. The modem is a device that brings in the internet service over the phone line.

What if I have only one computer and I can’t get online?

Locate the modem and power it off for one minute. When you power it back on, it will take a couple of minutes for the modem to reconnect. If, after powering off the modem, you still can’t get online, try restarting your computer.

If that doesn’t help, please call Nsight at 920-617-7050.