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Internet Troubleshooting

At Nsight, we want to ensure you have the best experience with our home internet. Our internet troubleshooting guide will help you get online, stat.

Q&A: Why Isn’t My Internet Working?

What do I do?

Do you have multiple computers? If yes, check the other computer to see if the internet is working. If it is working, then you have a problem with your computer. Restart the computer, and if you still can’t get online, please call Nsight at 920-617-7050.

If the other computer also cannot get online, locate your modem and power it off for at least one minute. The modem is a device that brings in the internet service over the phone line.

What if I have only one computer and I can’t get online?

Locate the modem and power it off for one minute. When you power it back on, it will take a couple of minutes for the modem to reconnect. If, after powering off the modem, you still can’t get online, try restarting your computer.

If that doesn’t help, please call Nsight at 920-617-7050.

Home Wi-Fi Support

Tips to improve Wi-Fi in your home.

The popularity of wireless internet (Wi-Fi) devices such as laptops, smartphones, video game consoles and tablets has made Wi-Fi commonplace in homes and businesses.

If you are able to relocate the Wi-Fi equipment, here are some guidelines to maximize your Wi-Fi experience:

  • Locate your Wi-Fi equipment near the center of your home. Wi-Fi equipment sends signals in every direction so placing it in the center of your house will maximize the signal.
  • Keep your Wi-Fi equipment off the floor. To maximize the signal, it’s best to elevate your Wi-Fi equipment at least a few feet. It’s ideal to place equipment on tables and bookshelves.
  • Place your Wi-Fi equipment in a room where you often use the internet.
  • Keep your Wi-Fi equipment in the open. Radio waves travel best through open air.
  • Position the antennas vertically. Vertical antennas will cover more of your home.
  • Whenever possible, avoid placing the Wi-Fi equipment near sources of interference. Wi-Fi uses the same frequencies as many common household devices:
    • Microwaves
    • Cordless phones
    • Baby monitors
    • Garage door openers
    • Treadmills/exercise equipment

Note: Households with electrical wires installed incorrectly may cause other plugged-in devices to cause interference.