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Open Internet Disclosure

Nsight Telservices (“Nsight”) Broadband Internet Access Services & Open Internet Disclosures

Network Management Practices

Traffic Blocking

Subject to reasonable network management practices, Nsight does not block any lawful content, applications, services, or non-harmful devices.

Throttling

Subject to reasonable network management practices, Nsight does not throttle any lawful content, applications, services, or non-harmful devices.

Affiliated Prioritization

Nsight does engage in affiliated prioritization of traffic.

Paid Prioritization

Nsight does engage in paid prioritization of traffic.

Congestion Management

Nsight manages its Internet network using a protocol-agnostic method. This means congestion is not managed based on online activities, protocols, or applications. In the event of congestion, all traffic is classified as “best effort.”

Application Specific Behavior Management

Nsight manages its Internet network using a protocol-agnostic method. This means congestion is not managed based on online activities, protocols, or applications. In the event of congestion, all traffic is classified as “best effort.”

Device Attachment Rules

Nsight provides the demarc device on all Internet connections.  In special cases, customers may request that we “bridge” the provided device.  In this case, there is no restriction on the type of the device used on the customer side of the bridge.

Security

Nsight does not normally monitor the traffic of its customers. It undertakes no obligation to monitor or protect such customer traffic from spam, viruses, denial-of-service attacks, or other malicious, unlawful or unwanted activities.

Our network employs metrics which determine whether there is a Denial of Service or similar attack hitting the network. During the time of such attacks inbound and outbound traffic filtering techniques will be employed to avoid network congestion and other network degradation. If any network traffic appears to be a malicious attempt to disrupt the network, such as by e-mail spamming or otherwise, corrective action will be taken and network information may be transmitted to the appropriate law enforcement agency for investigation and possible criminal prosecution under various computer hacking laws.

A customer that is subjected to a denial-of-service attack, or similar malicious, unlawful or unwanted activity, is urged to notify Nsight as soon as possible. Nsight will work with the customer, other service providers, federal and state regulators, and/or law enforcement to determine the source of such activity, and to take appropriate, and technically and economically reasonable efforts to address the matter.

Performance Characteristics

Service Description

The Company uses a hybrid fiber optic and copper digital subscriber line (“DSL”) network that reaches approximately 90 percent of the potential customers in its rural service area, and a fiber-to-the-home (“FTTH”) network that reaches approximately 10 percent of such customers. The company uses fiber optic and an MPLS network to service select businesses. The expected access speeds in the DSL portions of the network range from 1 megabits per second (“Mbps”) to 75 Mbps, depending upon the actual lengths of the respective fiber trunks and copper lines. The expected access speeds in the FTTH portion of the network range from 1 Mbps to 250 Mbps based upon product.  The access speeds in the MPLS network range from 6 Mbps to 100,00 Mbps based upon the product.

Actual access speeds and time delays (latency) are impacted by the length, capacity and congestion of Middle Mile transport facilities (between the Company’s service area and Internet nodes) as well as the characteristic of the Company’s own network. Because conditions on these facilities and routes can change frequently, the Company can provide estimated actual access speed and latency information only for specific recent time periods requested by a customer.

Impact of Non-Broadband Internet Access Service Data Services

If a customer subscribes to Nsight Digital TV, Internet broadband speed may be impacted due to the bandwidth utilized by Nsight Digital TV.

Commercial Terms

Price

Nsight’s pricing, terms and conditions are available at www.nsighttel.com.

Privacy Policies

Nsight’s privacy policy is available at https://www.nsighttel.com/privacy-policy/

Nsight’s Acceptable Use Policy is available at https://www.nsighttel.com/legal/.

Redress Options

Questions and complaints regarding the foregoing matters should be addressed to Nsight’s Technical Support Department at 800-224-3308 or by email.