1. I have no dial tone or the dial tone is staticy. How do you determine where the problem is?
Locate the Telephone Network Interface on the outside of your home, usually located next to the power meter. Use a screwdriver to open the interface. You will find a phone jack inside, unplug the cord that is currently plugged into the phone jack. Using a corded telephone plug it into this phone jack. If you do not have dial tone or you hear the static while plugged into the interface then you should notify Nsight that you have no dial tone at the interface or noise at the interface. If you do not have any problems with the dial tone at the interface then that would mean there is a problem with some wiring or a phone in the house.
2. I have no Internet. What do I do?
Do you have multiple computers? If yes, check the other computer to see if the internet is working. If it is working then you have a problem with your computer. I would try to restart the computer and if you still can't get online you should give a call to Nsight at 826-2500. If the other computer also cannot get online, then locate your modem and power it off for at least 1 minute. The modem is a device that brings in the internet service over the phone line and is usually located near one of the computers.
3. There is a problem with the telephone wiring or possibly a phone in my house. What do I do?
First start by unplugging all devices (phones, fax machines and modems) from the phone jack. Check each phone jack with a corded telephone to see if you still have the problem. This should narrow down the problem. If all phone jacks work properly (you have dial tone or there is no static) then one of your devices (phone, fax or modem) is causing the problem. Plug in each device one at a time to find which one is causing the trouble.
4. What if I have only one computer and I can't get online?
You would then want to locate the modem and power it off for 1 minute. When you power it back on, it will take a couple of minutes for the modem to reconnect. After powering off the modem and you still can't get online then try restarting your computer. If that doesn't help please give Nsight a call at 826-2500.
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