Focus On Energy FAQ

 

What is Focus on Energy?

FOE is a Wisconsin utilities’ statewide program for energy efficiency and renewable energy. It is funded by utility customers, overseen by the Public Service Commission of Wisconsin helping utility customers reduce energy waste.

 

What is the relationship between the ISP, Energy Companies and FOE?

It was the Public Service Commission’s decision to bring together energy companies and ISPs mostly because ISPs can speak directly to the customers about their services and eligibility in the program.

 

Who can participate?

To qualify for this offer, your electric or natural gas provider must participate in Focus on Energy. Visit focusonenergy.com/utilities to see a full list of participating providers. Entrants must upgrade or obtain home internet service of 10Mbps with Nsight Telservices to qualify for a kit. When you add a kit you also qualify for a one-time $50 bill credit on Nsight Telservices bill.

These zip codes are eligible to participate in the Nsight Telservices service area:

49802, 53015, 53020, 53063, 54101, 54114, 54120, 54121, 54124, 54137, 54139, 54151, 54153, 54154, 54162, 54166, 54171, 54182, 54214, 54230, 54245, 54247

 

What’s is the benefit of signing up?

Saving energy of course! Entrants are eligible to receive 1 of 4 kit options if they add or upgrade home internet service with Nsight Telservices. Sign up for a kit to also qualify for a one-time $50 bill credit on Nsight Telservices bill.

 

Why can’t I pick up my kit at an Nsight or Cellcom Store?

These devices are available from Focus on Energy as a free or co-pay options for those who add or upgrade service with us. Additional smart home devices and replacement bulbs are available in the Cellcom store or online for purchase. Why not connect all your home devices for a better experience!?

 

When can I expect to receive my kit and credit?

Kits will be received within 4-6 weeks but normally arrive within two weeks. A one-time $50 bill credit will be applied on the next month’s bill from the time of kit ordering.

 

What if I never receive my kit?

If your kit has not been received within 6 weeks, please call Focus on Energy at 1.800.762.7077.

 

Product Information

 

Free Packs

Connected Lighting & Bluetooth Smartstrip: Kit #1

  • Philips Hue allows you to turn your lights on or off from anywhere in the world using an app on your smart device. You also have the ability to set schedules for lights to turn on or off making it appear that you’re home even when you’re not.

o Soft white (2700K) dimmable 800 lumen LEDs last up to 25,000 hours and use only 9.5W

  • This kit also includes a smart powerstrip. This device allows you to save energy and money when your equipment is not being used. The Bluetooth Smart Sensor receives signals from any of your remote controls and recognizes when you are interacting with your Audio Visual components.

Emerson Sensi Wi-Fi Programmable Thermostat: Kit #2

  • This Wi-Fi thermostat is easy to install and comes with an app that tells you everything from the current temperature and humidity level to local weather and your current and upcoming heating and cooling schedule. You have the ability to set schedules and control your homes heating and cooling from anywhere in the world with your smart device.

Nest Thermostat E: Kit #3

  • This smart thermostat learns your schedule and programs itself. Nest turns itself down when you are away and lets you change the temperature from your phone at anytime from anywhere.  And its frosted display is beautifully designed to blend right in.

Co-Pay Packs – $120

Nest Learning Thermostat: Kit #4

  • This smart thermostat learns your schedule and programs itself. Nest turns itself down when you are away and lets you change the temperature from your phone at anytime from anywhere.  And its frosted display is beautifully designed to blend right in.

ecobee4 Smart Thermostat: Kit #5

  • This smart thermostat works with room sensors to deliver the right temperature to the rooms that matter most. It too can be controlled via a smart device from anywhere and comes with built-in Amazon Alexa Voice Service.

Product Support Information

 

Philips Hue White Starter Kit

Philips Support: 1-847-717-1890; Monday – Friday, 9 AM – 6 PM, EST

 

Embertec Emberstrip 8AV+ Powerstrip with Bluetooth Sensor

Download ‘EmberConnect’ App (Google and Apple Stores)

Video: focusonenergy.com/connected

 

Emerson Sensi Wi-Fi Programmable Thermostat

Support: Toll free: 888-605-7131 Monday – Friday, 7 AM – 7 PM, CST. Saturday & Sunday 8 AM – 5 PM, CST

Email: support@sensicomfort.com

Video: focusonenergy.com/connected

 

Nest Thermostat E

Video: focusonenergy.com/connected

Nest Support: nest.com/support/thermostat-e/

Toll free: 855-469-6378

 

Ecobee4 Smart Thermostat

Video: focusonenergy.com/connected

Toll free: 877-932-6233; Monday – Friday 8 AM – 10 PM, EST; Saturday & Sunday 9 AM – 9 PM, EST

                                                                                                                                                                   

Frequently Asked Questions About Products

 

Smart Thermostat Related

How does a smart thermostat save energy?

  • A Smart Thermostat can “learn” a homeowners schedule and can automatically adjust the thermostat settings if the house is not occupied.

How much energy can I save using a smart thermostat?

  • Smart thermostats can save an average household $120 on their utility bills per year. This is not a guarantee of savings, because every house and household is different. Your savings may vary based on how often you leave the house and for how long, how far you set the thermostat back during the day and at night, the severity of hot or cold outdoor temperatures, as well as the cost of fuel each season.

Will my thermostat still work if I lose my Wi-Fi connection?

  • Yes, the thermostat will still operate so long as it has power (i.e., so long as the Wi-Fi isn’t down because there is no power to the home). Some functions on certain thermostats may not work while the Wi-Fi is down, the main thermostat function of heating and cooling will remain.

Do I need a smart phone to use these thermostats?

  • If the thermostat you are interested in uses geofencing to control setback, a smartphone will be required for the geofencing to work. It is not necessary to have a smartphone to install a smart thermostat but you will benefit most from the product if you are able to interact with your thermostat to turn the temperature down when you are away.

Is a smart thermostat a good idea for me?

  • A Smart Thermostat is best for families that leave the home completely for extended periods of time during the day and/or set the temperature back at night. Some smart thermostats have infrared sensors which detect large pets even when you’re away which can prevent energy savings.  Other smart thermostats use geofencing, which is based on your smartphone’s location. This technology is not well-suited to people who come by their house often during the day but not necessarily home (i.e., delivery drivers, cable tv installers).

What is a “C” wire?

  • The C wire originates from the heating/cooling system and is necessary to complete a 24 volt power circuit which is required to power some thermostats. “C” stands for common and there is no universal color used to designate this type of wire.

What if I don’t have a “C” wire?

  • Be sure to research the manufacturer’s website for the thermostat you are looking to buy to determine if the model will be compatible with your current wiring setup.

Does Focus on Energy track my thermostat usage data?

  • No, Focus on Energy does not track information about how you use your thermostat. It may receive aggregate data from the manufacturer. Aggregate data does not contain any user-specific identification or data that can be traced back to an individual or his/her thermostat. An example of aggregate data would be “the state of WI had X number of smart thermostats active that are setting back the temperature 3 degrees on average.” Each thermostat manufacturer has its own privacy policy located on its website. Please see the manufacturer’s website for the thermostat you are interested in for further information.

Is my data secure?

  • To ensure your privacy and information protection, most smart thermostats use security measures commonly used by banks, government agencies, and e-commerce sites. Each manufacturer is different, and you should research the method each uses to ensure its privacy protocols meet your expectations.

LED Related

Are the LEDs dimmable?

  • Yes, the A19 bulbs included in the connected lighting kit are dimmable.

How do I choose the correct color of bulb? What is color temperature?

  • Light color is measured on a temperature scale referred to as Kelvin (K). Lower Kelvin numbers means the light appears more yellow; higher Kelvin numbers mean the light is more white or blue. Most ENERGY STAR certified bulbs are made to match the color of incandescent bulbs at 2700-3000K. For a warmer light, look for bulbs marked 3500-4100K. For natural light, look for bulbs marked 5000-6500K.                                                                                       

What is the difference between LEDs and CFLs?

  • LEDS and CFLs are both efficient light sources, and each has their strengths and weaknesses. CFLs are a very economical option, and work well in many lighting applications. However, only select models are dimmable and not all CFLs have instant-on technology which may take a few minutes to come up to complete brightness. They also contain mercury and therefore should be disposed of properly. LEDs generally have a larger initial cost, but also last longer than CFLs. They are able to be dimmed and are also a better choice for outdoor fixtures if you live in a cold climate. LEDs are generally more directional in nature, but new technology advances are improving their omnidirectional (or all directions) ability. Both technologies are great energy efficient options.

What is the difference between lumens and watts?

  • Lumens tell you exactly how bright the bulb will be, while watts tell you how much energy it will consume to get that light. The higher the lumen, the brighter the light will be. The higher the wattage, the more energy it consumes. See the table below to determine what lumen to select based on the wattage you are replacing.

How can I get more LEDs for my home?

  • You can order for smart devices and LEDs from Cellcom here.

Smart Powerstrip Related

How does a smart powerstrip save energy?

  • It saves energy by electronically unplugging all of the devices that are plugged into the “Automatically Switched outlets” when the device plugged into the control outlet is turned off.

What should I plug into the control outlet and why?

  • You should plug a TV or a Computer’s CPU to the control outlet. The control outlet has load sensing which detects when the TV or CPU is active and powers up the switched outlets. When the TV is on standby mode or the CPU is shutdown the switched outlets will then be switched off.

 

Additional Questions about internet service?

Call 800.826.5215